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Funded Courses

Customer Excellence

Gain outstanding customer service skills from the outstanding provider. We offer comprehensive training to enable you to provide excellent service to all your customers. Fully accredited and recognised qualifications which will make your business stand out from the rest.

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  1. Customer Excellence Package

    Customer Excellence Package

    This package gives the learner the underpinning knowledge and skills to deal with a variety of customers on a daily basis including handling complaints and the more difficult situations.
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Learner Testimonial

“This course has helped with many aspects of my career progression; improving my team leading skills, customer service skills and practical skills such as pool water testing. It has helped me with my confidence as a whole, both with staff and customers. I am working towards a career in a centre manager role, as well as progressing onto higher…

Learner Testimonial

“Studying with ICON TRAINING has developed my understanding of not only fitness and training, but also of my workplace and leisure industry as a whole. As a direct result of this qualification, I have been able to work in the gym as an instructor, and I intend to use the skills and knowledge which I’ve learnt to enable me to progress in…

Learner Testimonial

“I have learnt new ways of exercising and differing techniques for training exercises. I have also gained a wider knowledge of how the body works and responds to exercise. As a result, I am more confident in putting new training methods into my gym programmes for clients. I have gained more interaction with gym users, suggesting new and bette…

Learner Testimonial

“This course has given me a good knowledge base as well as refreshing the skills needed on a day-to-day basis at the centre. It has helped me to put a real focus on targets whilst learning more about how the best way to achieve these. Through studying for this sales qualification I have developed a better understanding of our customer ne…

Learner Testimonial

“Studying for this qualification with ICON TRAINING has provided us with the knowledge and skills needed to develop a career in gym instructing. It has helped us to advance in our roles and as a result we now have a more hands on approach within the gym and fitness suite. We are looking forward to the future and aim to progress into personal …
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